To ensure we provide the best quality prints to our customers, make any adjustments to the image to ensure it looks exactly like the file you have provided us with, we have a production time of three working days. We will begin production once your order has been received and you have a confirmation email.
Free Shipping – All orders A3 and smaller are entitled to free shipping which is the default option during checkout. This will be send Royal Mail 2nd Class. Larger than A3 orders are required to pay for Royal Mail Signed For shipping due to value.
Signed For Shipping – All orders are entitled to the option of Royal Mail Signed For shipping, for prints A3 or smaller a flat fee of £2 is payable on checkout. For orders larger than A3 a flat fee of £5 is payable on checkout.
If you wish to collect your order from our office in Hinckley, Leicestershire we are able to accommodate this, but please contact us at firstname.lastname@example.org first to arrange collection time.
Currently we do not offer international shipping outside of the UK at checkout. If you do wish to have an order shipped outside of the UK please contact us first at email@example.com to get a quote.
Returns & Refunds
We really do hope you are happy with your print, we do our upmost to detect faults in the print process or paper and will re-print straight away if any are found before we even ship your order. We appreciate in certain circumstances you may not be happy with your order, due to the nature of bespoke printing we cannot offer refunds but we will honour a re-print at our discretion. If this is the case please email us at firstname.lastname@example.org including images of the print explaining the reason you wish to have your order reprinted and we will get back to you.